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Customer Service



UK First Class delivery via Royal Mail - £5

UK Next Day Delivery via Royal Mail - £8.50

Delivery within the EU via DHL - £10

International Delivery via DHL- £15


We aim to dispatch your purchase within 24 hours of placing your order. Please leave up to 3 working days to receive your order. 

For Next Day Delivery please place your order before 12pm. Any orders after this time cannot be guaranteed to be delivered by the next working day.

All orders will require a signature upon delivery.



Returns Policy

We offer a no hassle 7 day return policy on all items purchased at Winter Crown.

You will be offered a choice of refund, credit or exchange. The goods must be returned in their original condition unworn with all tags attached.

We aim to process returns within 48 hours of receiving the goods. All refunds exclude original postage costs unless a mistake has been made by us.

Return costs are the responsibility of the customer, unless we have made a mistake.

Please contact us for details on where to send your return.


Returning goods from outside the EU 

When returning goods from outside of the EU, please be sure to clearly declare the goods as a return to the courier / postal service used.  This will prevent your return being held by UK customs and allow us to process your return much quicker.

Failure to make a return declaration will result in the UK customs applying VAT, Duty and a handling fee which must be paid before the parcel is released. Unfortunately in this situation, we must deduct the charge form any refund given.

If you have any questions about how to return an outside EU order, please do not hesitate to contact us.


The Winter Crown offices are open Monday to Friday 9am to 5.00pm.

Tel: 020 3752 3878
Email: hello@wintercrown.co.uk


Phone: 020 3752 3878

Winter Crown is a trading name of VFourteen Ltd.
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